Resident FAQ

Frequently asked questions by our residents.

Resident FAQ

Frequently asked questions by our residents.

What is the Utility Smart Consolidated Fee?

The Consolidated fee that you see on your invoice is the only fee we charge for using our service. This is a fixed fee that may be billed as an upfront annual fee or a monthly consolidated fee based on our agreement with your property. 

Why is my final utility bill estimated?

Utilities are always billed after you use them–so the actual final bill for your unit  will only be issued by your utility provider after you move out. In some cases, this can be 6 to 8 weeks after you’ve packed up and left.

To provide a better move out experience, Utility Smart estimates your final bill so you can be done with your unit once you receive your Final Move-Out Statement from your property. This way, when you move out, you can move on to bigger and better things!

Can I have a physical bill from the provider?

Of course! The provider bill is always available to you directly on the web site or student app.

Why is my bill higher than the property average for similar units?

If your unit’s usage is higher than the property average, it means you are consuming more energy or water than the average person in a similar unit. Visit our conservation tips on ways to reduce energy and water usage.

What is a Kilowatt-hour (kWh)

Electric usage is measured in units of kWh (one kilowatt-hour). This is equivalent to the amount of energy needed to power a 100-watt light bulb for 10 hours. Demand charges are measured in the units of kW (kilowatts), which is equal to 1,000 watts.

Why do I have two bills on this invoice?

If you recently transferred from one unit to another, you will see a break down of the amount time for each unit you were living in during that billing period. This makes it easier for you to see the cost per unit verses being combined into a lump sum.

Why do I not get my invoice on the same day each month?

Although we try to keep things as consistent as possible, you may not always receive your invoice on the same day each month. This is because we cannot invoice you until we have received all your utility bills from all your utility providers.

Why is my bill so high?

There are many reasons your bill could be high. Ultimately utility usage fluctuates frequently and for a variety of reason we may not be able to give you the specific answer immediately.
For high electricity bills:

  • Raising/lowering the temperature for heating and cooling depending on the year. If it’s hot outside, keeping your air conditioner set to 68 degrees will ensure your electricity bill is higher! If it’s cold outside, keeping your heater set on 75 degrees can cause your electricity bill is higher.
  • Leaving lights and appliances on.
  • On your thermostat, do you have the “fan on” option selected? This options ensures that your air conditioning unit is continually blowing air throughout the unit even if the temperature inside is at the desired level.
  • On a rare occasion there are maintenance problems with air conditioning units, heaters, or water heaters that can cause bills to be higher than normal. If you feel this is the reason, please submit a maintenance request to have the unit inspected.

What is the Utility Smart Consolidated Fee?

The Consolidated fee that you see on your invoice is the only fee we charge for using our service. This is a fixed fee that may be billed as an upfront annual fee or a monthly consolidated fee based on our agreement with your property. 

Why is my final utility bill estimated?

Utilities are always billed after you use them–so the actual final bill for your unit  will only be issued by your utility provider after you move out. In some cases, this can be 6 to 8 weeks after you’ve packed up and left.

To provide a better move out experience, Utility Smart estimates your final bill so you can be done with your unit once you receive your Final Move-Out Statement from your property. This way, when you move out, you can move on to bigger and better things!

Can I have a physical bill from the provider?

Of course! The provider bill is always available to you directly on the web site or student app.

Why is my bill higher than the property average for similar units?

If your unit’s usage is higher than the property average, it means you are consuming more energy or water than the average person in a similar unit. Visit our conservation tips on ways to reduce energy and water usage.

What is a Kilowatt-hour (kWh)

Electric usage is measured in units of kWh (one kilowatt-hour). This is equivalent to the amount of energy needed to power a 100-watt light bulb for 10 hours. Demand charges are measured in the units of kW (kilowatts), which is equal to 1,000 watts.

Why do I have two bills on this invoice?

If you recently transferred from one unit to another, you will see a break down of the amount time for each unit you were living in during that billing period. This makes it easier for you to see the cost per unit verses being combined into a lump sum.

Why do I not get my invoice on the same day each month?

Although we try to keep things as consistent as possible, you may not always receive your invoice on the same day each month. This is because we cannot invoice you until we have received all your utility bills from all your utility providers.

Why is my bill so high?

There are many reasons your bill could be high. Ultimately utility usage fluctuates frequently and for a variety of reason we may not be able to give you the specific answer immediately.
For high electricity bills:

  • Raising or lowering the temperature for heating and cooling depending on the year. If it’s hot outside, keeping your air conditioner set to 68 degrees will ensure your electricity bill is higher! If it’s cold outside, keeping your heater set on 75 degrees can cause your electricity bill is higher.
  • Leaving lights and appliances on.
  • On your thermostat, do you have the “fan on” option selected? This options ensures that your air conditioning unit is continually blowing air throughout the unit even if the temperature inside is at the desired level.
  • On a rare occasion there are maintenance problems with air conditioning units, heaters, or water heaters that can cause bills to be higher than normal. If you feel this is the reason, please submit a maintenance request to have the unit inspected.

Contact Our Support Team

Have a question that we didn’t cover above? You can give us a call or leave us a message in the form below and one of our support specialists will reach out to you shortly.

Contact Support

Have a question that we didn’t cover above? You can give us a call or leave us a message in the form below and one of our support specialists will reach out to you shortly.

12 + 15 =

(800) 351-1238

2525 E Camelback Rd #810, Phoenix, AZ 85016

support@utilitysmart.com

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