Have a suggestion for an improvement to our platform? Looking for clarification or support with a resident bill or submeter issue? We would love to hear from you! Call one of our dedicated phone numbers below to get the specific support you need today. You can also leave us a message and one of our representatives will reach out to you shortly.
Looking for help clarifying charges or assistance with paying your bill? Click on the button below to speak with one of our dedicated specialists.
Resident Support: (800) 351-1238
Speak with one of our Property Support Specialists for all of your metering, billing, and property related inquires.
Property Support: (602) 392-2292
Schedule A Demo
Looking for a new utility management platform for your property or portfolio? Give our c3 platform a test drive today by speaking with our Sales Support.
Sales Support: (602) 392-2292
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Frequently Asked Questions
How long does it take to onboard a new property?
Our integration and onboarding process take approximately 30 days to transition your property to our system.
Does your prebilling process require manual approval?
Our prebill process is automated and safeguarded by hundreds of validations, audits, and alerts. We do offer a client approval option for prebills, but all of our current clients have opted out due to their confidence in our audit and approval process.
Do you have a process for detecting disconnect notices on current bills?
Because of our PaySmart program’s rigorous process, disconnect notices are uncommon and easy to catch and settle. During invoice entry, invoices with past dues or late fees are automatically flagged and escalated to our Follow-Up Queue where account specialists review and resolve the issue.
Can I demo your platform with real data?
Absolutely! Our Shadow Billing Program enables you to demo our entire account dashboard and c3 software with real data from your existing property.
How does your final billing process work?
Our final bill process is available both fully automated and manually on our website, conveniently located on your account dashboard homepage. With our data integrations, resident move-outs are detected daily so we will be able to generate and post final bills back into your property management software that same day.
How do you handle consumption variances?
After an invoice is saved, our system looks at the usage, rates, and amounts for each line item to determine any values outside of historical or benchmarked norms. If the variance exceeds these limits, the invoice is flagged for immediate manual review by senior level staff.
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