Take control of your utility expense and recovery programs.
Utility Smart creates innovative tools and solutions that empower our clients to easily understand their utility management and residential billing programs. Through our process-driven business model, we bring transparency, accountability, and a peace of mind to advanced utility management services in the multifamily and student housing markets.

Schedule your demo today.
There is no time like the present to upgrade your utility management and billing solutions platform. Send us a quick message about what you are looking to accomplish with Utility Smart, and one of our Support Representatives will be in touch with you shortly.
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Smarter Solutions for Utility Management
Other utility billing websites can be overwhelming and difficult to navigate. We’ve designed products that allow users to bypass the hassle of searching by simply asking for what they want instead. New AI skills and capabilities are constantly being added and our in-house engineering team routinely reviews client feedback to make sure our users are getting exactly what they want, when they want it.
Our Principles
Utility Smart’s service philosophy comprises five key principles which we apply both internally and also for our customers: Accountability, Transparency, Innovation, Process Driven, and Customer Focus. Collectively these principles make the foundation of our business operations. Adhering to these principles has been the source of our success over the past two decades where our growth is primarily word-of-mouth and our first clients are still with us to this day.
At Utility Smart we believe that a stronger team makes a stronger product. For this reason, we have established many team-driven community involvement programs to give back to our local community. We are thankful to have team members and clients who truly feel like family, and a wonderful city in Phoenix to call our home.
Accountability
We are firm believers of owning our mistakes. Your account manager is trained and empowered to make sure issues are addressed and remedied – never hidden or ignored. We enforce this principle internally as well where we focus on the solution and how to prevent future occurrences.
Transparency
We tackle issues head-on and proudly display our internal workflow and communications to our clients for review at any time. This principle is also applied within the company where we value team-based communication and encourage discussions and questions across teams or rank.
Innovation
Our team is passionate about our business and encouraged to contribute their ideas for new utility management services, features, or improvements to our process. Through this collaboration, we are constantly looking beyond client expectations of our services to offer innovative and creative solutions for utility billing and expense management.
Process Driven
This principle is the forefront consideration when confronting new product design or tackling existing issues. Automation, data, and software is the favored solution to ensure our resident billing and invoice processing are efficient, free from errors, and scalable. The Utility Smart platform is backed by numerous automated standards learned through decades of experience in the industry.
Customer Focus
We treat our client’s money and customers like our own, so our focus is always on maximizing property recovery and revenue while also promoting resident satisfaction.
What Our Clients Are Saying
“Weidner has worked with almost every 3rd party utility vendor out there at some point. We have had the best experience with Utility Smart and because of that we have already transitioned most of our communities to them and will be transitioning the rest in the near future. The transitions have been seamless on the properties that we already own and when we purchase a new community Utility Smart has always been able to take our data and provide us with the utility batch to post with very little notice. The responsiveness and customer service that I have experienced with Utility Smart has been far superior to any other software company that I interact with.”

Jodie Wade
Vice President of Software Systems
Weidner Apartment Homes
“Pillar Communities has partnered with Utility Smart for the past 20 years. As we acquired new communities, the utility billing has been handled smoothly and onboarding new properties couldn’t be easier for our onsite teams and residents. Utility Smart’s website is intuitive and easy to get the information you need quickly, and their support team is proactive and always looking out for our best interest in regulatory and budget matters. We are confident to recommend Utility Smart to others for their industry knowledge, technology, and excellent customer service.”

Melanie Prock
President
Pillar Communities
“Weidner has worked with almost every 3rd party utility vendor out there at some point. We have had the best experience with Utility Smart and because of that we have already transitioned most of our communities to them and will be transitioning the rest in the near future. The transitions have been seamless on the properties that we already own and when we purchase a new community Utility Smart has always been able to take our data and provide us with the utility batch to post with very little notice. The responsiveness and customer service that I have experienced with Utility Smart has been far superior to any other software company that I interact with.”

Jodie Wade
Vice President of Software Systems
Weidner Apartment Homes
“Pillar Communities has partnered with Utility Smart for the past 20 years. As we acquired new communities, the utility billing has been handled smoothly and onboarding new properties couldn’t be easier for our onsite teams and residents. Utility Smart’s website is intuitive and easy to get the information you need quickly, and their support team is proactive and always looking out for our best interest in regulatory and budget matters. We are confident to recommend Utility Smart to others for their industry knowledge, technology, and excellent customer service.”

Melanie Prock
President
Pillar Communities
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Why Utility Smart
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