Take control of your utility expense and recovery programs.

Utility Smart creates innovative tools and solutions that empower our clients to easily understand their utility management and residential billing programs. Through our process-driven business model, we bring transparency, accountability, and a peace of mind to advanced utility management services in the multifamily and student housing markets.

For over 20 years we have been building smarter solutions for multifamily utility management. The flexibility and scalability of our innovative platform enables us to meet the demands of your changing needs and growing portfolio. Our proprietary process-driven technology will help you take back control of your utility expenses and recovery programs. Contact us today to learn how the Utility Smart Difference can have an immediate impact on your residential billing operations.

Resident Billing

Your dedicated account manager will ensure property onboarding is stress-free and utility expense recovery is optimized. Our platform’s advanced utility analytics and intuitive interface let you stay fully informed and in control.

Invoice Processing

Maintain absolute control of your utilities payable while we process, post, and pay your utility provider invoices for you with our PaySmart program.

Guardian

Utility Smart’s regulatory compliance database is integrated throughout our platform and available for our team and clients to browse and reference.

Recovery Opportunities Tool

Preview projected recovery changes in real time with our portfolio-wide recovery analysis tool now available in our updated c3 platform.

Energy Star Benchmarking

Let us handle your Energy Star benchmarking scores to meet regulatory or green lending requirements. PaySmart properties are automatically set up and maintained in our Energy Star Portfolio Manager. 

CompassAI

Our very own smart assistant, CompassAI uses machine learning to interpret and provide in-depth answers to utility billing questions.

Resident Billing

Your dedicated account manager will ensure property onboarding is stress-free and utility expense recovery is optimized. Our platform’s advanced utility analytics and intuitive interface let you stay fully informed and in control.

Invoice Processing

Maintain absolute control of your utilities payable while we process, post, and pay your utility provider invoices for you with our PaySmart program.

Guardian

Utility Smart’s regulatory compliance database is integrated throughout our platform and available for our team and clients to browse and reference.

Recovery Opportunities Tool

Preview projected recovery changes in real time with our portfolio-wide recovery analysis tool now available in our updated c3 platform.

Energy Star Benchmarking

Let us handle your Energy Star benchmarking scores to meet regulatory or green lending requirements. Your PaySmart properties are automatically set up and maintained in our Energy Star Portfolio Manager.

CompassAI

Our very own smart assistant, CompassAI uses machine learning to interpret and provide in-depth answers to utility billing questions.

Test Drive c3 for Free

Our Shadow Billing Program provides the ultimate test drive of our platform and services. Contact our Support Team today to schedule a demo.

Smarter Solutions for Utility Management

Other utility billing websites can be overwhelming and difficult to navigate. We’ve designed products that allow users to bypass the hassle of searching by simply asking for what they want instead. New AI skills and capabilities are constantly being added and our in-house engineering team routinely reviews client feedback to make sure our users are getting exactly what they want, when they want it.

Our Principles

Utility Smart’s service philosophy comprises five key principles which we apply both internally and also for our customers: Accountability, Transparency, Innovation, Process Driven, and Customer Focus. Collectively these principles make the foundation of our business operations. Adhering to these principles has been the source of our success over the past two decades where our growth is primarily word-of-mouth and our first clients are still with us to this day.

At Utility Smart we believe that a stronger team makes a stronger product. For this reason, we have established many team-driven community involvement programs to give back to our local community. We are thankful to have team members and clients who truly feel like family, and a wonderful city in Phoenix to call our home.

Accountability

We are firm believers of owning our mistakes. Your account manager is trained and empowered to make sure issues are addressed and remedied – never hidden or ignored. We enforce this principle internally as well where we focus on the solution and how to prevent future occurrences.

Transparency

We tackle issues head-on and proudly display our internal workflow and communications to our clients for review at any time. This principle is also applied within the company where we value team-based communication and encourage discussions and questions across teams or rank.

Innovation

Our team is passionate about our business and encouraged to contribute their ideas for new utility management services, features, or improvements to our process. Through this collaboration, we are constantly looking beyond client expectations of our services to offer innovative and creative solutions for utility billing and expense management.

Process Driven

This principle is the forefront consideration when confronting new product design or tackling existing issues. Automation, data, and software is the favored solution to ensure our resident billing and invoice processing are efficient, free from errors, and scalable. The Utility Smart platform is backed by numerous automated standards learned through decades of experience in the industry.

Customer Focus

We treat our client’s money and customers like our own, so our focus is always on maximizing property recovery and revenue while also promoting resident satisfaction.

What Our Clients Are Saying

“Weidner has worked with almost every 3rd party utility vendor out there at some point. We have had the best experience with Utility Smart and because of that we have already transitioned most of our communities to them and will be transitioning the rest in the near future. The transitions have been seamless on the properties that we already own and when we purchase a new community Utility Smart has always been able to take our data and provide us with the utility batch to post with very little notice. The responsiveness and customer service that I have experienced with Utility Smart has been far superior to any other software company that I interact with.”

Jodie Wade

Vice President of Software Systems
Weidner Apartment Homes

“Pillar Communities has partnered with Utility Smart for the past 20 years. As we acquired new communities, the utility billing has been handled smoothly and onboarding new properties couldn’t be easier for our onsite teams and residents. Utility Smart’s website is intuitive and easy to get the information you need quickly, and their support team is proactive and always looking out for our best interest in regulatory and budget matters. We are confident to recommend Utility Smart to others for their industry knowledge, technology, and excellent customer service.”

Melanie Prock

President
Pillar Communities

“Weidner has worked with almost every 3rd party utility vendor out there at some point. We have had the best experience with Utility Smart and because of that we have already transitioned most of our communities to them and will be transitioning the rest in the near future. The transitions have been seamless on the properties that we already own and when we purchase a new community Utility Smart has always been able to take our data and provide us with the utility batch to post with very little notice. The responsiveness and customer service that I have experienced with Utility Smart has been far superior to any other software company that I interact with.”

Jodie Wade

Vice President of Software Systems
Weidner Apartment Homes

“Pillar Communities has partnered with Utility Smart for the past 20 years. As we acquired new communities, the utility billing has been handled smoothly and onboarding new properties couldn’t be easier for our onsite teams and residents. Utility Smart’s website is intuitive and easy to get the information you need quickly, and their support team is proactive and always looking out for our best interest in regulatory and budget matters. We are confident to recommend Utility Smart to others for their industry knowledge, technology, and excellent customer service.”

Melanie Prock

President
Pillar Communities

View, share, and download our company ebooks.

Why Utility Smart

Services

Platform

Innovation

View, share, and download our company ebooks.

Why Utility Smart

Services

Platform

Innovation

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